Regional Head of Travel, Health, IT & Cyber Assistance (f/m/d)

About us About Redion Founded in 1963, Europ Assistance, the inventor of assistance--has been supporting customers for over sixty years. Today, Generali Employee Benefits is part of that story. Together, we are Redion. One global care partner, supporting people and organizations in more than 190 countries through a trusted network of providers and assistance centres. One name. One purpose. One team. Regional Head of Travel, Health, IT & Cyber Assistance (f/m/d) What you can expect As Regional Head Travel, Health, IT & Cyber Assistance, you are responsible for the overall performance, governance, and continuous improvement of operations across the Northern Europe region. You ensure efficient, high-quality service delivery aligned with strategic objectives, while balancing standardization and local flexibility. You will be responsible for: • Defining and implementing the operational strategy • Monitoring and optimizing performance (KPIs, SLAs, quality, cost) • Ensuring high-quality service delivery and customer experience • Leading and developing international operations teams • Driving transformation and continuous improvement initiatives • Establishing governance structures and managing key stakeholders • Managing operational risks and ensuring business continuity • Promoting innovation, automation, and data-driven decision making • Developing talent and critical capabilities across the region • Ensuring compliance with group guidelines and local regulations What you will bring with you • Minimum 5 years of experience in operations in an international environment • 5+ years of experience in operations, including senior leadership roles, ideally within medical assistance, healthcare, or service environments • Experience in people management and senior leadership roles • Strong strategic thinking combined with hands-on execution • Excellent stakeholder management skills • Analytical and results-driven • Experience in change management and transformation • Fluent in English (C1), additional languages like German, Dutch or French are a plus • Comfortable working in complex multi-country environments What we offer At Redion, you will join an international and dynamic organization with a strong societal impact. We offer a high-impact leadership role where you can combine strategy and operations across multiple countries. In addition, we provide a competitive salary package with attractive extra-legal benefits, within an environment that promotes collaboration, innovation, and continuous improvement. Salary The minimum salary for this position is EUR 80,000 gross per year based on a 40-hour work week. However, we are prepared to offer a higher salary, depending on your qualifications, expertise, and relevant professional experience. About this job Employment type: Full Time (Permanent employment) Salary: from 80,000 EUR yearly Seniority level: Professional Experience, Project or Team Lead, Senior Position Work model: On-site Place of work: Wien Field of work: Executives, Management Unfilled vacancies: 1 vacancy unfilled for this position About the company Employer: Europ Assistance Gesellschaft m.b.H. Number of employees: 51 - 100 employees Locations: Wien Details about this job Full Time (Permanent employment) • Monday to Friday • 40 hours Place of work • Wien Must-have skills • operations in an international environment • senior leadership roles • people management • change management and transformation Required languages • English C1 Nice-to-have languages • German B2 • Dutch B2 • French B2