Technical Support Engineer (m/f/d)

Are you passionate about technology and enjoy solving complex technical challenges? Do you thrive in an international environment where no two days are the same? Then we'd love to meet you! As a Technical Support Engineer at Tyromotion, you'll play a key role in supporting our customers and distribution partners around the world. From remote troubleshooting and on-site service to technical training and developing tailored solutions, you'll help ensure our innovative rehabilitation technologies make a real difference in people's lives. If you're a proactive team player with strong technical expertise, a customer-focused mindset, and a passion for medical technology, we look forward to welcoming you to our team. Technical Support Engineer (m/f/d) Your responsibilities: • Serve as the primary technical support contact for customers and distribution partners worldwide (medical devices, both hardware and software). • Handle customer complaints, service requests, and repair inquiries via phone and email • Maintaining and managing HR master data and digital personnel files • Provide remote technical support and troubleshooting • Support the field sales team with technical questions and the development of customer-specific solutions • Prepare customized quotations for maintenance services, spare parts, and repairs • Perform maintenance and repair work at customer and distributor sites • Plan and coordinate maintenance appointments • Conduct technical service training for customers and distribution partners • Support customers with active and expiring maintenance contracts • Create and maintain technical documentation, including service and repair manuals Your Profile: • Completed technical education (e.g. apprenticeship, HTL, or equivalent) in Electrical Engineering, Mechanical Engineering, Mechatronics, Robotics, or a related field • Excellent German and English skills, both written and spoken • Strong technical understanding and analytical thinking • Proficient in Microsoft Office applications • Experience with a CRM system is an advantage • Basic ERP knowledge is desirable • Valid Category B driver's license • Open, communicative personality with strong interpersonal skills • Self-motivated, proactive, and able to work independently with a high level of personal responsibility Salary The actual minimum salary is 49,000 EUR gross per year (on a 38.5-hour basis), the actual salary depends on your qualifications and experience. The salary is paid 14 times per year. Be part of our team! Our goal is to sustainably improve the independence and quality of life of people who have suffered strokes or other life-changing events. To this end, we develop, manufacture, and distribute robotics and computer-assisted therapy devices worldwide. Become part of this great endeavor and help us shape the future of rehabilitation. About this job Employment type: Full Time (Permanent employment) Salary: from 49,000 EUR yearly Seniority level: Young Professional, Professional Experience Work model: Hybrid Place of work: Graz Field of work: Engineering, Technical Jobs Unfilled vacancies: 1 vacancy unfilled for this position About the company Employer: tyromotion GmbH Number of employees: 51 - 100 employees Locations: Graz Details about this job Full Time (Permanent employment) • Monday to Friday • 38,5 hours Place of work • Graz Must-have skills • Microsoft Office applications Nice-to-have skills • CRM system • ERP knowledge Required languages • German C1 • English C1 Must-have education • Completed technical education (e.g. apprenticeship, HTL, or equivalent) in Electrical Engineering, Mechanical Engineering, Mechatronics, Robotics, or a related field • Category B driver's license Benefits • Flexible working hours • Employee discounts • Home office • Dogs allowed • Education and training