General Manager

Ready to lead the fun? WOOP! Graz opened in October 2025 and has quickly become one of Austria's most exciting indoor entertainment destinations -- a 5,500+ m² full of action, movement, events and unforgettable guest moments. Under one roof, we bring together trampolines, fun climbing walls, HiT iT Arena, 14 modern bowling lanes, 9 escape rooms, Pixel, VR experiences, kids' birthday parties, school and group visits, teambuildings and corporate events. WOOP! has grown into one of the most successful experience entertainment stories in the region and is now entering its next phase of growth. With a clear ambition to expand across Europe and beyond, we are looking for a General Manager who will take ownership of WOOP! Graz and help build the next chapter of our international growth. This is not a quiet office job. This is a living, moving, high-energy venue where every day brings guests, teams, events, decisions, commercial opportunities and operational challenges. General Manager WOOP! Graz Your mission As General Manager, you will be responsible for the overall performance of WOOP! Graz -- from daily operations and guest experience to team leadership, sales performance, cost control and operational excellence. You will lead the core team, ensure WOOP! standards are delivered on the floor, improve processes and routines, and make sure that reception, attractions, bar, sales, suppliers and support functions work together as one strong team. Your focus will be simple but powerful: Happy guests. Strong team. Smooth operations. Great results. What you will be responsible for • Leading, coaching and developing the core leadership team • Managing daily operations, venue standards and guest experience • Developing operational discipline, team routines and clear communication • Taking ownership of revenue, key KPIs and business performance • Tracking performance and turning insights into action • Driving local sales together with sales & marketing team • Ensuring WOOP! standards, trainings and processes are implemented in practice • Managing costs and operational expenses • Working with accounting, management and group functions on reporting, marketing, programmes and standards • Managing suppliers and external partners • Ensuring safety, quality, compliance and overall venue standards Who we are looking for You have 3-5 years of experience in a leadership, operations, hospitality, event, guest experience or venue management role. You understand how a business works beyond the daily operation -- you are comfortable following key numbers, understanding performance, identifying what needs attention and turning insights into action. You do not need to have been a "director" before. What matters more is your mindset, energy, responsibility, awareness and potential to lead a dynamic entertainment venue. We would love to meet people from hospitality, hotels, event management, leisure and entertainment, tourism, attractions or venue operations. If you know how to lead people, serve guests, solve problems, manage priorities and keep a busy operation moving while staying focused on results -- we should talk. You will thrive at WOOP! if you are • Hands-on, present and comfortable taking responsibility • Positive, energetic and people-oriented • A strong team leader with clear communication • Calm under pressure, organised and reliable • Guest-focused and commercially aware • Ready to work in a business where weekends and peak times matter • Excited by entertainment, hospitality and creating unforgettable experiences What we offer A leadership role with real ownership, energy and impact. At WOOP!, no two days are the same. You will lead a passionate team, work in a fast-growing entertainment company and help shape the future of WOOP! Graz. You will not just manage a venue. You will lead the fun. Ready to WOOP? If this sounds like your next big move, send us your CV and a few words about why you would be a great fit for WOOP!. Applications are open until . Please send your application via smart bewerben. Ready to lead the fun? Join the WOOP! side. About this job Employment type: Full Time (Permanent employment) Seniority level: Project or Team Lead, Senior Position Work model: On-site Place of work: Graz Field of work: Executives, Management Unfilled vacancies: 1 vacancy unfilled for this position About the company Employer: WOOP! Funpark Graz GmbH Number of employees: 1 - 10 employees Locations: Graz Details about this job Full Time (Permanent employment) • 40 hours Place of work • Graz All infos regarding your application Application time frame: Until Required application documents: • Résumé