Information Technology Officer

Location: Joint Vienna Institute (JVI), Vienna, Austria Application Deadline: Sunday, June 21, 2026 Start Date: As soon as possible The Joint Vienna Institute (JVI), a regional training center established in 1992 by the Austrian authorities, the International Monetary Fund (IMF), and several other international organizations, is inviting applications for the position of IT Officer. The JVI provides high-quality training to public sector officials from Central, Eastern, and Southeastern Europe, the Caucasus, and Central Asia. In close collaboration with partner institutions, the JVI delivers courses, seminars, and workshops across a broad range of economic topics. Job Summary Under the supervision of the Deputy Director and the IT Manager, the IT Officer works as part of a small team responsible for the JVI's IT and audiovisual environment. The Infrastructure Includes: • Local area network, servers, and back-up systems • Security infrastructure (firewall, anti-virus software) • Video conferencing, interpretation, surveillance, and alarm systems • Windows-based workstations and Microsoft Office • In-house participant database and web applications • Lecture and workshop room technology • Building security and telephone systems In addition to IT and AV systems, the role includes support related to facilities systems connected to JVI operations. Information Technology Officer Key Responsibilities IT Operations & User Support • Provide technical support to end users (staff and participants) and respond to IT incidents and service requests. • Administer user accounts and apply structured incidents and problem management. • Troubleshoot desktop, server, hardware, and software issues. • Train staff on new tools and technologies; prepare guidelines and documentation. Infrastructure & Systems Management • Support and participate in managing IT infrastructure, AV, interpretation, telephone, and security systems. • Ensure systems are effectively protected while maintaining availability. • Coordinate and support video-conferencing activities. • Set up IT equipment in lecture and workshop rooms according to course requirements. Applications & Development Support • Maintain and enhance the JVI participant database. • Maintain and further develop in-house systems with C#/JavaScript front-end interfaces and SQL back-end databases. Qualifications The role requires a broad technical skill set, strong problem-solving ability, and a willingness to continuously learn new systems and applications. Education & Experience • University degree in computer science, information systems, or related field (or equivalent professional training). • Minimum 7 years of relevant professional experience, preferably in an international organization or academic/training environment. Technical Expertise • Strong knowledge of: MS Windows Server OS, MS Exchange, MS SQL, VMware-based server virtualization, Microsoft Office 365. • Advanced troubleshooting: Windows 11 and Microsoft Office 365. • Solid knowledge of: Active Directory, Group Policy, Software deployment tools. • Hands-on experience: Software package deployment and desktop security solutions. • Systems: Database concepts, network management, and cloud migration/services management. • Programming: Familiarity with C# and SQL to support internally developed systems. Core Competencies • Excellent problem-solving skills and results orientation. • Strong organizational and time management abilities. • Ability to work effectively under pressure in a team environment. • Excellent interpersonal skills and cultural sensitivity. Languages • Fluency in English is required. • Good working knowledge of German is an asset. Additional Assets • Experience with Moodle and/or Typo3. • ITIL certification. Benefits This is a full-time, fixed-term position for an initial period of two years, with the possibility of renewal for up to eight years in total. The JVI is a flexible employer with a supportive work culture that values work-life balance. Staff members are exempt from national immigration restrictions and are employed under the legal status of employees of an international organization in Austria (no diplomatic status). Diversity and Inclusion The JVI is committed to fostering a diverse and inclusive workplace and actively encourages applications from qualified candidates of all genders. To Apply: Please visit https://jvi.bamboohr.com/careers/27 to submit your cover letter and CV. Closing date: Applications must be received by midnight CET on Sunday, June 21, 2026. About this job Employment type: Full Time (Permanent employment) Seniority level: Professional Experience Work model: On-site Place of work: Wien Field of work: IT, Data Processing Unfilled vacancies: 1 vacancy unfilled for this position About the company Employer: Joint Vienna Institute Number of employees: 11 - 30 employees Locations: Wien Details about this job Full Time (Permanent employment) • Monday to Friday • 38,5 hours Place of work • Wien Must-have skills • Network Management • Information Security • System Administration • Database Management • Cloud Computing • C# • SQL Nice-to-have skills • Moodle • Typo3 • ITIL Required languages • English B2 • German B1 All infos regarding your application Application time frame: Until Required application documents: • Résumé • Cover letter