Technical Support Engineer (m/w/d)

EXIAS Medical is an innovative medical technology company that develops and manufactures pioneering analytical devices for the global healthcare sector. Our technologies improve diagnostics every day - and we are looking for people who want to make a difference! To strengthen our team at our Graz location, we are currently seeking a committed Technical Support Engineer to join us as soon as possible. Your Perspective In this full-time position, you will be embedded cross-functional team that brings together Customer Support, Training and Product Management. This setup will enable you to work closely with different disciplines and gain a holistic understanding of our products and customer needs. As a point of contact with our international distribution partners, you will play an essential role in documenting and processing customer complaints on our complaint handling tool. Your work will directly contribute to customer satisfaction and the successful application of our technologies in the field. This role offers you the opportunity to grow both technically and professionally in an international environment, take on responsibility early, and make a visible impact on the success of our innovative medical technologies. Technical Support Engineer (m/f/d) Fulltime 38.5h Your Tasks • Act as the first point of contact for complaints and customer support inquiries from our international distribution partners • Document and manage incoming complaints in the complaint handling tool, ensuring proper evaluation and follow-up • Provide technical and application support for our products and offer solutions for customer queries • Maintain a high level of customer satisfaction through timely and high-quality responses • As you grow within the role, conduct training, workshops, and on-site support activities (travel required approx. 5%, within and outside Europe) Your Qualifications • Degree (university or equivalent) in a technical field, preferably biomedical engineering or a related discipline • Ideally 2-5 years of experience in customer support within a similar industry; recent graduates with strong technical aptitude are also welcome • Strong communication skills • Fluent in English and German (written and spoken); additional languages (e.g. French or Spanish) are a plus • Team-oriented, eager to learn, and able to remain calm and flexible under pressure • Very good MS Office skills • Basic knowledge of Jira, Confluence, ERP (pro-Alpha) and Python scripting would be an advantage Your benefits • Modern working environment at Space One • Flexible working hours and hybrid work model (regular on-site presence in Graz required) • Individual training and development opportunities • Open feedback culture and excellent working atmosphere • On-site cafeteria • Collaborative environment with flat hierarchies and short decision-making paths • Good public transport connections and free parking if required • Green mobility bonus Salary The minimum salary is EUR3,500 gross per month (based on a 38.5-hour work week); the actual salary depends on qualifications and experience. The salary is paid 14 times per year. Overtime Any accrued overtime is compensated in the form of time off. Please apply with your complete application documents (cover letter, CV). → Get to know EXIAS Medical and our team in more detail on our website. About this job Employment type: Full Time (Permanent employment) Salary: from 3,500 EUR monthly Seniority level: Professional Experience Work model: Hybrid Place of work: Graz Field of work: Engineering, Technical Jobs Unfilled vacancies: 1 vacancy unfilled for this position About the company Employer: EXIAS Medical GmbH Number of employees: 51 - 100 employees Locations: Graz Details about this job Full Time (Permanent employment) • Monday to Friday • 38,5 hours Place of work • Graz Must-have skills • Office 365 • Communication Skills • Language skills • Analytical thinking Nice-to-have skills • Customer support experience • Training & presentation skills Required languages • German C1 • English C1 Benefits • Flexible working hours • Cafeteria • Parking space • Good transportation connections All infos regarding your application Required application documents: • Résumé • Cover letter Contact person Mag. Madeleine Wilding Executive Assistant HR